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© Tejas Hendre

The New Loyalty

Moonlighting and the Redefinition of Trust for India's Gen Z Workforce
Tejas Kishor Hendre
MSc in Digital Project Management & Consulting
Supervisor: Prof. Dr. Petros Chamakiotis
Introduction

A War Over Loyalty

Traditional Expectations vs. Modern Precarity

In today's India, a quiet war is fought over loyalty's meaning.

Organisations: Traditional values, exclusive commitment demanded.

Gen Z: Navigating layoffs, inflation, AI disruption.

The old deal is broken.

Indian professionals
Generational clash over workplace loyalty
Research Question

The Central Question

How do economic pressures and cultural norms shape moonlighting practices among Gen Z professionals in hybrid work environments in Mumbai?

Research Gap: Most studies focus on IT sector & employer perspective. Missing: Gen Z voices in Mumbai's unique context.

10 Gen Z professionals in Mumbai (5 moonlighting, 5 not)

In-depth qualitative interviews

Economic Pressures
Cultural Norms
Moonlighting Behaviors
New Loyalty Model
Mumbai professionals
Gen Z in Mumbai's hybrid work culture
Methodology

How I Found the Answers

Rigorous Qualitative Research Design

Interpretivist Philosophy - Understanding lived experiences and meaning-making

Multiple Case Study Design - 10 individual Gen Z professionals as holistic cases

Thematic Analysis - Braun & Clarke's 6-phase reflexive approach

Theoretical Frameworks: Hofstede's Cultural Dimensions, Boundary Theory, Digital Readiness

Data Collection: 10 semi-structured interviews (15-40 mins each), video-recorded, AI-transcribed with manual verification

Research methodology
Rigorous qualitative research design
Context

Why Mumbai? Why Gen Z?

20M+
Mumbai Population
₹70K+
Monthly Rent (1BHK)
32%
Gen Z Workforce

Mumbai: India's most expensive city with acute economic pressures. Digital Readiness

Gen Z (1997-2012): Entered workforce during COVID-19, layoffs, and AI disruption. Hofstede's Dimensions

Theoretical Context: Mumbai represents high digital readiness ecosystem where technological barriers are minimized, allowing isolation of economic and cultural variables

Finding 1

Unrelenting Economic Push

Survival + Aspiration

Economic pressure was the foundational reality for every participant.

Mumbai rent consumes 40-50% of income.

"My second job funds extras my main salary doesn't."

- Arjun, Finance

Accelerating financial goals.

Analytical Insight: Universal theme across all 10 participants - both moonlighters and non-moonlighters articulated the same economic pressures

Financial planning
Economic realities driving dual employment
Finding 2

Hybrid Work Paradox

Enabler & Conflict Source

Hybrid work was the indispensable enabler.

2-3 hour Mumbai commute became reinvested time.

"Boundary creep: both jobs bleed together if not strict."

- Vikram, Architect

Home = 24/7 office extension.

Theoretical Context: Boundary Theory - Managing boundaries between "Job A," "Job B," and "Personal Life"

Analytical Insight: Emergent theme from boundary management strategies - participants became sophisticated architects of their time and space

Work from home
Hybrid work: Freedom meets boundary creep
Finding 3

The Trust Deficit

Loyalty Redefined

Deep disconnect in loyalty's meaning.

Companies demand loyalty but offer no security.

"Older: single-employer focus. Younger: outcomes-deliver, you're loyal."

- Vikram, Architect

"New Loyalty" = performance commitment.

Theoretical Context: Hofstede's Cultural Dimensions - Clash between traditional collectivism and Gen Z individualism

Analytical Insight: Core relational conflict identified through discourse analysis - "Calculus of Disclosure" as strategic risk management

Trust
Generational clash over loyalty
Finding 4

Personal Calculus

Two Strategic Paths

Moonlighters: Portfolio Self-diversified, resilient.

Non-moonlighters: Focused mastery-deep expertise.

"If it hurts primary performance, I wouldn't do it."

- Priya, Finance

Both equally strategic.

Analytical Insight: Comparative analysis revealed two distinct strategic paradigms - both rational responses to the same pressures

Career paths
Two paths, one goal: staying relevant
Key Insights

What I Discovered

Moonlighters

  • Hybrid work enabler
  • Portfolio careers
  • Performance-based loyalty
  • Boundary management critical

Non-Moonlighters

  • Deep expertise advantage
  • Focused mastery
  • Performance guardrails
  • Vertical growth focus

Universal Themes Across All Participants

Economic Pressure Recognition
Hybrid Work as Enabler
Loyalty Redefinition
Visual Synthesis

How the Findings Connect

Flow from Pressures → Practices → Perceptions → Choices
ECONOMIC PUSH
HYBRID WORK PARADOX
TRUST DEFICIT
PERSONAL CALCULUS
↓ Relevance Pressure: Constant upskilling, performance intensity
↓ New Loyalty Model: Outcomes over exclusivity
Core Argument
Relentlessly Relevant
Existential Necessity for Gen Z

Mumbai Gen Z survival requires being relentlessly relevant.

Perfect storm of disruption. Standing still impossible. Constant evolution = existential.

Implications

For Leaders

Three Actions

  • Permission with Guardrails
    Zero-tolerance fails. Create performance boundaries.
  • Address Root Causes
    Fix compensation & growth opportunities.
  • Build Trust
    Acknowledge pressures. Create safety.

Policy Shift

Flexible frameworks

Fair Compensation

Competitive pay

Trust Building

Open dialogue

Implications

For Gen Z

Excellence

Primary role focus

AI Mastery

Continuous learning

Boundaries

Prevent burnout

Three Priorities

  • Prioritize Performance
    Primary role = greatest leverage.
  • Continuous Upskilling
    AI mastery essential. Stay ahead.
  • Boundary Management
    Prevent burnout. Health is invaluable.
Contribution

What This Adds

1
Gen Z moonlighting depth
2
Hybrid work as enabler
3
Loyalty redefined

Most research focuses on Western contexts. This study provides rich qualitative insights from India's most expensive city.

Research Boundaries

Limitations & Future Research

Limitations

  • 10 participants (depth over breadth)
  • Mumbai-specific context
  • Self-reported data
  • Single time-point snapshot
  • Qualitative (not generalizable)

Future Research

  • Quantitative validation at scale
  • Comparative studies in other Indian cities
  • Longitudinal tracking over 5-10 years
  • Organisational leadership perspective
  • Other sectors beyond IT
References

Selected References

Bhore, M. B., Tapas, P., Gotise, P., & Chinmulgund, A. (2024). The juggling act: Gen Z’s approach to moonlighting and full-time work. International Journal of Organizational Analysis, 33(4), 699–717. https://doi.org/10.1108/ijoa-11-2023-4081
Braun, V., & Clarke, V. (2006). Using thematic analysis in psychology. Qualitative Research in Psychology, 3(2), 77–101. https://doi.org/10.1191/1478088706qp063oa
Sailer, K., Thomas, M., & Pachilova, R. (2023). The challenges of hybrid work: An architectural sociology perspective. Buildings and Cities, 4(1), 350. https://doi.org/10.5334/bc.350
Guest, G., Bunce, A., & Johnson, L. (2006). How many interviews are enough? Field Methods, 18(1), 59–82. https://doi.org/10.1177/1525822X05279903

Full reference list available in complete thesis document.

Thank You

Tejas Kishor Hendre
tejas.hendre@edu.escp.eu
MSc in Digital Project Management & Consulting
ESCP Business School

I welcome your questions.

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"Loyalty is no longer measured by how long you stay, but by how well you perform while you're here."

- Gen Z Professional, Mumbai